– So, I’m working on a new project. And I’d like your help with it. A few years ago I wrote a fairly detailed history of the Internet’s development, from the earliest days of networking to the present. That book had hundreds of footnotes, involved reading hundreds of technical documents, and gave me an excuse […]
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I spoke about design with John Collery (IDEO.org), Colin Harmon (3fE), and Laura Magahy (Irish Design 2015) in Dublin recently. Here are the highlights.
As I wrote last year in The Irish Times, a happy customer is an extraordinary thing. So extraordinary that this first moment of happiness with a service can be a prelude to a long-term, perhaps even life-long, relationship with the service provider. With this in mind, I held an informal discussion on service design and customer experience. I invited a mix of senior decision makers, creatives, and practitioners to hear from the founder of one of the world’s best cafes, an expert from global leader IDEO, and the brain behind Irish Design 2015.
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Originally appeared in The Irish Times on 7 November 2014. Full story is at http://www.irishtimes.com/business/find-your-niche-and-put-focus-on-design-1.1991105 A report by Sir George Cox for the UK Treasury in 2005 started with definitions of three key ingredients that could enhance business competitiveness: creativity, innovation, and design. Creativity, Cox said, is the inception of new ideas, approaches to problems or […]
Read more "Design matters for business, for startups"
I wrote this article for The Irish Times. Full story is at http://www.irishtimes.com/business/what-start-ups-need-is-proof-not-passion-1.1949565. After the dotcom bust, entrepreneurs came to realise the untested hunch was no longer adequate. In 1999, the start-up Webvan launched in the US with the intention of becoming the grocery service for online shoppers. It climbed to a multibillion dollar valuation at […]
Read more "What start-ups need is proof, not passion"
I wrote this article on service design for The Irish Times, published on 5 September 2014. Article is at http://www.irishtimes.com/business/designing-services-for-smarter-business-1.1916748 The Apple user or Nespresso drinker appreciates not only the physical good, but the entire experience of interacting with the business A customer’s relationship with a service is often unpleasant and short. But occasionally something […]
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An edited version of this piece appears in The Irish Times , 1 August 2014 (online here) In defining the criteria by which the judges of The Startup Academy will adjudicate which companies would be accepted into the programme we have done something radical. Normally a competitive process like this might select only the startups […]
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This is a slightly shortened piece I wrote for The Irish Times on Design Thinking in organisations. Full article is here http://www.irishtimes.com/business/bring-design-thinking-to-your-product-1.1822064 Bring design thinking to your product Thinking like a child could save your business cash US technology investor Dave McClure coined a maxim that sums this challenge up: “Your solution is not my problem.” […]
Read more "Design Thinking, and thinking like a child, for product design"